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Voice Support
Voice Support
Our Voice Support Virtual Assistant services help businesses in New York, London, and Sydney deliver professional inbound and outbound call handling. We manage customer enquiries, appointment scheduling, call routing, and follow-ups while maintaining excellent call quality and compliance standards for each region.
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1. Case Study 1 – New York, USA
Client: NYC real estate agency
Challenge: Missed inbound calls during business hours
Solution:
- Inbound call handling
- Lead qualification
- Appointment booking
Result:
- 40% increase in answered calls
- Higher client satisfaction
2. Case Study 2 – London, UK
Client: London-based legal consultancy
Challenge: High call volume during peak hours
Solution:
- Overflow voice support
- Call summaries for internal teams
Result:
- Reduced missed calls
- Improved response time
Non Voice Support
Non-Voice Support
Our Non-Voice Support VA services support businesses in New York, London, and Sydney through email, live chat, ticketing systems, and messaging platforms. This ensures fast, accurate customer responses without phone interaction.
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1. Case Study 1 – Sydney, Australia
Client: E-commerce brand
Solution:
- Email & live chat support
- Order and refund queries
Result:
- Faster resolution time
- Reduced customer complaints
2. Case Study 2 – New York, USA
Client: SaaS startup
Solution:
- Zendesk ticket handling
- SLA-based responses
Result:
- Improved customer retention
- Better ticket organization
Verification Support
Verification Support
We provide Verification Support Virtual Assistant services for businesses in the US, UK, and Australia, assisting with KYC checks, document verification, account validation, and compliance workflows.
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1. Case Study 1 – London, UK
Client: Fintech company
Solution:
- Customer identity verification
- Document review & approval
Result:
- Faster onboarding
- Improved compliance accuracy
2. Case Study 2 – New York, USA
Client: Online lending platform
Solution:
- Account verification workflows
- CRM updates
Result:
- Reduced fraud cases
- Faster account approvals
Technical Support
Technical Phone Support
Our Technical Phone Support VA services deliver Level-1 troubleshooting and customer assistance for businesses in New York, London, and Sydney, helping users resolve technical issues efficiently over the phone.
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1.Case Study 1 – London, UK
Client: Software company
Solution:
- Password reset support
- Basic troubleshooting via phone
Result:
- Reduced escalation tickets
- Faster issue resolution
2.Case Study 2 – Sydney, Australia
Client: Telecom service provider
Solution:
- First-level technical phone support
- Call logging & escalation
Result:
- Improved customer experience
- Reduced support backlog
Health Care Support
Healthcare Support
Our Healthcare Support Virtual Assistant services support medical practices and healthcare providers in New York, London, and Sydney with patient communication, appointment scheduling, insurance verification, and administrative support while maintaining confidentiality standards.
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1. Case Study 1 – New York, USA
Client: Multi-specialty medical clinic
Solution:
- Appointment scheduling
- Insurance verification calls
Result:
- Reduced admin workload
- Improved patient communication
2. Case Study 2 – London, UK
Client: Private healthcare provider
Solution:
- Patient email & phone support
- Record updates
Result:
- Better patient experience
- Improved operational efficiency